These documents provide you with important information about the following:
1. PROCESSING OF PERSONAL DATA
2. PERSONAL DATA WE COLLECT
3. HOW WE USE PERSONAL DATA
4. HOW WE SHARE PERSONAL DATA
5. CHILDREN'S PRIVACY
6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA
7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
8. RIGHTS IN RELATION TO PERSONAL DATA– MANAGING YOUR CHOICES
9. DATA RETENTION
10. HOW TO CONTACT US
11. UPDATING THIS POLICY - NOTICES
ACCEPTANCE
By visiting our Website, using its services or interacting with us, you acknowledge that
you have read and understand this Privacy Policy and you agree that we may collect,
use, store, transmit and disclose the personal data we collect through the Website in
accordance with this Privacy Policy. Unless you already registered with us, we may ask
you to tick a checkbox if we deem it appropriate to safeguard your rights or if so,
required by the applicable laws. If you do not agree to the terms of this Privacy Policy,
please do not visit our Website or create an account and do not otherwise use or submit
personal data or do not opt-in when this option is offered to you pursuant to the
applicable laws.
1. PROCESSING OF PERSONAL DATA
When we use "Personal Data" in this Privacy Policy we refer to any information enabling
us to identify you (or a third party whose personal data you provide us) directly or
indirectly including any information incidental to the purchase of goods or services; or
that you chose to communicate to us or share with us, or third parties, while using our
Websites. We will process the personal data in accordance with the General Data
Protection Regulation of Oman and with the legislation of the country where data should
be collected.
2. PERSONAL DATA WE COLLECT
We collect personal data from you only when you voluntarily provide us with this
information, such as:
Branded Website distributing our products: when placing an order through the Website,
as a “guest”; establishing an account or modifying your account; by setting up a wish
list; entering a contest, or promotion; searching on the Website; contacting us with a
comment or question; signing up to receive email newsletters and updates regarding
our latest products and services, events or promotions; or requesting to receive an
order confirmation, shipping confirmation.
Our customer services: when asking for assistance, special services or aftersales care;
E-mail, text and other electronic messages.: when communicating between you and us.
If you provide us with personal information of third parties (e.g., your family members,
other customer or prospects of us), you should make sure that said third parties are
informed and authorized the use of their data as described in this Privacy Policy.
We may collect and use different types of personal data depending on the specific
purpose we have, as described below:
personal details, such as name, surname, gender, age/date of birth, country of origin,
and other personal details as allowed by applicable laws;
contact details, such as address, email address, phone number, mobile number, and
other contact details as allowed by applicable laws;
payment details, such as payment instrument (credit card, debit card)
3. HOW WE USE PERSONAL DATA
Personal data may be used for the following purposes, depending on the specific
circumstances in which you interact with us.
Your personal data provided by you or collected when you make any purchase,
regardless as a guest or registered user, basic personal details, contact details, data
regarding your purchases, fiscal data, payment details, sales related information, and
any other data strictly necessary for the delivery of products, will be used:
to manage, administer and process your purchase of our products, sale and post-sale
services, e.g. administrative activities, accounting, returns, warranties, fraud prevention,
communicating with you, including by e-mail, for any problem relating to the handling of
the order or to subsequent requests relating to the order;
to comply with obligations imposed by laws, regulations or Oman legislation (including
anti-money laundering laws) and to establish or defend a legal claim.
Providing your personal data for the purposes above is necessary; denial thereof would
make it impossible to complete your purchase.
For specific purposes for which it was volunteered
Your personal data provided by you or collected when you ask for a specific service
registering your account on our Website, handling complains, asking for information,
personal details, contact details, data strictly necessary for follow-up your request, will
be used
to provide the services you requested operating the processes of registering your
account, managing authentication on our Website, operating your accounts, assisting
you, and handling any complaints, handling wish lists, follow up to any question or
contact request you may submit to us, also through our customer care service
to manage newsletter subscription if you are not also registered with us.
to offer you with promotions, discounts, and other tailored services, and send you
newsletters, other marketing and commercial communications on products, services
and invitations to events about our brands, surveys and researches, market analysis,
invitation to contests, sweepstakes or promotions and other initiatives for registered
customers or contacts of our brands (“marketing”). We may use traditional (postal mail,
and phone) and/or digital and automated (e-mail, SMS, MMS, telephone and other
digital channels, e.g., social media) contact means, and may send you these
communications based on your profile.
to analyze your contacts with us, interests, preferences and purchase habits, and create
individual or aggregated profiles based on that, to work out how to provide you with a
better service, including to provide you with a customized sales experience with our
website. We may use the personal data also to create clusters and conduct market and
statistical analyses directed at identifying products and/or services of interest to the
customers of our brands and to improve our services including our Website.
4. HOW WE SHARE PERSONAL DATA
We share your personal data collected with our stores to send you promotions,
invitations and informing you when we are on Sale.
Sharing with data processors:
When you purchase our products or use our online sale service your personal data may
be shared by the e-commerce vendor of this Website with selected third parties who
provide services to the vendor, including those that fulfill orders, ship products, process
credit and debit card payments.
Your personal data may be shared with third parties to monitor and analyze our Website
activity, provide technical and organizational services functional to the purposes above,
maintain our customer database, assist in marketing and administer emails, market
analysis, surveys, contests, sweepstakes or promotions. Our service providers are not
authorized to use personal data for any purpose other than to provide the contracted
services.
Sharing with other third parties:
Your personal data may need to be shared with companies providing payments
management, and anti-fraud controls acting independently as data controllers, for
providing you with the online sales services.
We may also disclose your personal data to third parties (i) when required by a law of
Oman ii) in response to legal proceedings; (iii) in response to a request from a law
enforcement agency under legitimate basis; or (iv) to protect our rights, privacy, safety
or property, or the public.
Moreover, to the extent permitted by law, we may also communicate personal data to
third parties in the event of a complaint about your use of our Website and, where we
deem it necessary to investigate, prevent or take measures regarding illegal activities,
suspected fraud, or where we believe, at our sole discretion, that your use of the
Website is incompatible with the terms of our Website.
5. CHILDREN'S PRIVACY
This Website is a general audience site; however, our services are intended for people
aged 18 years or older. We do not knowingly request or collect, use and disclose
personal data provided by a person under the age of 18 online. In the event we learn we
have collected personally data from a child, we will delete that information.
If you are under this age, please do not register or proceed with the online purchase
and ask an adult (i.e. your parents or your legal guardian) to proceed with the required
procedures.
6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA
The personal data collected through our Website is processed mainly using electronic
or web means, including web analytics services hosted by servers of our selected
providers. Personal data may also be processed in hard copy.
Personal data will be accessed, on a need-to-know and under multi-level access control
tools, only by authorized staff of our company, and of the local e-commerce vendor (e.g.
staff in the digital & IT, marketing, retail, administration, security). This staff engaged to
be bound by confidentiality obligations and expressly appointed as person in charge of
the processing, as required by the applicable law. In particular, if you agreed to the
processing of your personal data for the CRM purposes, the related data may be read,
amended and updated by our staff and the staff or local e-commerce vendors
(especially the sales and marketing personnel).The staff is based in Italy or abroad, and
is trained and bound by confidentiality obligations. We may use them, indeed, to collect,
use and disclose the data as instructed by us.
If we need to transfer the personal data abroad for achieving the purposes of this
Privacy Policy, including where the data protection legislation differs from the one
applicable in your country, we take steps to ensure that these communications happen
in compliance with the Omani data protection standards, or other local standards in the
country where we collect the data, so that your data remain secure and confidential.
7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
We have implemented appropriate measures designed to secure your personal data
from accidental loss and from unauthorized access. We use firewall technology,
password controls, and other technological and procedural safeguards in maintaining
our Website. Although we have implemented the above security measures for this
Website, you should be aware that 100% security is not possible. Therefore, your
providing of your personal data is done at your own risk and, to the greatest extent
permitted under applicable law, we shall have no liability as a result of the disclosure of
your personal information due to errors or unauthorized acts of third parties during or
after the transmission thereof to us. We recommend you (i) to periodically update your
software for protecting data transmission over networks and check that your provider of
electronic communication services has adopted suitable means for the security of data
transmission over networks. (ii) keep confidential, and not to disclose to any else, your
username and password to access to your account; and (iii) to change your password
from time to time.
In the unlikely event we believe that the security of your personal information in our
possession or control was or may have been compromised, we will notify you of that
development as required by applicable law using any of the methods prescribed
thereunder (by providing us with your email address, you hereby consent to receiving
any such notification in electronic form through such email address).
8. RIGHTS IN RELATION TO PERSONAL DATA– MANAGING YOUR CHOICES
At any time and free of charge, you may access your data, receive your electronic
personal data in a structured, commonly used machine-readable format and transmit it
to another data controller (data portability), have your data corrected, updated, changed
or removed. You may update any information you have given to us by contacting us at
the addresses given below. Requests to delete your data are subject to any applicable
legal and document retention obligations imposed on us.
To exercise those rights, you may send your request sending an email at
brandsoman@swan-intl.com. When contacting us, please be sure to provide us with
your name, email address, mailing address and/or telephone number(s) in order to be
sure, we handle your request correctly.
To allow us to serve you better we encourage you to regularly review and update your
personal data. If you are a registered user you may access and edit your personal data
through your user account settings on our Website; otherwise you may contact us to
assist you in updating your personal data.
9. DATA RETENTION
Personal data will be retained for the duration of the business relationship and for as
long as necessary for the purposes described in this Privacy Policy (e.g., if you
subscribe to a newsletter, for the duration of your subscription; if you have a user
account, until you close your account.
10. HOW TO CONTACT US
you may contact us through these emails BrandsOman@swan-intl.com or swan-
international@swan-intl.com, we will be happy to assist you.
11. UPDATING THIS POLICY - NOTICES
We reserve the right, at our discretion, to change, modify, add, or remove portions of
this Privacy Policy at any time by posting such revised Privacy Policy on this page of
our Website and updating the “Last Modified” date below. It is your responsibility to
review this Privacy Policy from time to time to take notice of any changes we made. In
some cases, we may provide additional notification of material changes to this Privacy
Policy by adding a statement on the homepage of our Website or, for registered users,
by sending a notification email or by adding a statement on their account page. By
accepting such revised Privacy Policy through a “click accept” in such notification email
or account page statement or by completing a purchase on our Website, after this
Privacy Policy has been revised, or, otherwise, by using or submitting information to our
Website following the posting of the revised Privacy Policy, you agree to such revised
Privacy Policy.
